At Airobed, we are committed to providing high-quality mattresses and bed bases to ensure your best sleep experience. If you are not completely satisfied with your purchase, we offer a hassle-free return policy to give you peace of mind.
1. Eligibility for Returns
You may return your mattress or bed base under the following conditions:
- The return request is made within 30 days of the delivery date.
- The item is in its original condition, free from stains, damage, or excessive wear.
- The mattress must be used with a mattress protector during the trial period.
- The item is returned with all original packaging and accessories.
2. Non-Returnable Items
The following items are not eligible for return:
- Custom or special-order mattresses and bed bases.
- Items that have been damaged, soiled, or altered in any way.
- Clearance or final sale items.
- Pillows, mattress protectors, and bedding accessories (for hygiene reasons).
3. Return Process
To initiate a return:
- Contact our customer support team at [your email/phone] within 30 days of receiving your order.
- Provide your order number and reason for return.
- Our team will guide you through the return process and arrange for pickup if applicable.
4. Refunds & Exchanges
- Once your return is received and inspected, we will process a refund or exchange within 7-10 business days.
- Refunds will be issued to the original payment method used for the purchase.
- If you choose an exchange, we will ship your replacement item as soon as possible.
- Shipping fees are non-refundable, and a restocking fee may apply in certain cases.
5. Warranty Claims
If your mattress or bed base has a manufacturing defect, it may be covered under our warranty policy. Please refer to our [Warranty Page] for details on how to make a claim.
